At Jewel Of The Caribbean, we strive to provide our customers with the best dining experience possible. We understand that situations may arise where you may not be completely satisfied with your purchase. Below is our refund policy to ensure clarity and transparency:
1. Refund Eligibility
Refunds are only available for in-person dining experiences where the service or food provided does not meet our quality standards.
Refunds are not available for reservations that are canceled within 24 hours of the reservation time.
Refunds for online orders or takeaway services will only be granted if the order is incorrect or the food is not as described.
2. Requesting a Refund
To request a refund, please notify our staff immediately if you are dining in or contact us within 24 hours of receiving your order by emailing reserveringen@jewelofthecaribbean.com or calling us at +31 0622015051.
Please provide your receipt, order number, and a brief description of the issue.
3. Processing Refunds
Once your refund request is received, our team will review the details and respond within 3 business days.
Approved refunds will be processed using the original method of payment. Please allow up to 7 business days for the refund to be reflected in your account.
4. Non-Refundable Items
Gift cards, promotional items, and special event tickets are non-refundable.
Refunds will not be issued for dissatisfaction based on personal taste preferences.
5. Dispute Resolution
In the event of a dispute regarding a refund, Jewel Of The Caribbean reserves the right to make the final decision.
We are committed to resolving any issues amicably and ensuring customer satisfaction.
6. Contact Us
If you have any questions or need further clarification regarding our refund policy, please reach out to us at reserveringen@jewelofthecaribbean.com or call us at +31 0622015051.
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